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Welcome to the HERQ.ME privacy policy. 

HERQ.ME respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our app at Google Play or App store and tell you about your privacy rights and how the law protects you. This privacy policy also applies to any personal data collected or received through means other than our app – for example via one of our apps, an API, email, telephone, post or face-to-face contact.

  1. Important information and who we are

Purpose of this privacy policy

This privacy policy aims to give you information on how Found collects and processes your personal data, including any data you may provide when (if applicable) you sign up to one or more newsletters or mailing lists, obtain a product or service, take part in a competition or survey or otherwise engage with us. 

Our website is not intended for children and we do not knowingly collect data relating to children. If you are below 16 you must stop using our website unless you have our express written consent to use it.

It is important that you read this privacy policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements any such notices and is not intended to override them. 

Controller

Found Limited is the controller and responsible for your personal data (collectively referred to as "Found", "we", "us" or "our" in this privacy policy). 

We have appointed a Privacy Manager who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights (as set out in paragraph 9 of this privacy policy), please contact the Privacy Manager using the details set out below. 

Contact details

Our full details are:

Full name of legal entity: Rewardhero d.o.o.

Name and title of Privacy Manager: Marko Kotnik

Email address: marko@rewardhero.com

Postal address: Ulica 15. maja 10B 6000 Koper

As we are a Guernsey-based company, we are regulated by the Office of the Data Protection Authority (ODPA). You can complain to them if you are unhappy with how we handle your personal data - https://www.odpa.gg/. We would, however, appreciate the chance to deal with your concerns before you approach the ODPA so please contact us in the first instance. 

9Third-party links

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy/notice of every website you visit.

  1. The data we collect about you 

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

  • Identity & Contact Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, gender, job title, employer, billing address, delivery address, email address and telephone numbers.
  • Financial Data includes bank account and payment card details.
  • Services Data includes details of products and services you have obtained from us, or property you have registered with us (including lost or stolen property).
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website. 
  • Usage Data includes information about how you use our website, products and services. 
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy. We do not collect Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). We also do not collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time. 

  1. How is your personal data collected?

We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your personal data by filling in forms or by corresponding with us by post, phone, email or otherwise, including face-to-face contact. This includes personal data you provide when you:
  • obtain or enquire about our products or services;
  • contact us via our website;
  • subscribe to our services or publications; 
  • request marketing to be sent to you;
  • enter a competition, promotion or survey; or
  • give us some feedback. 
  • Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.
  • Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below: 
  • Technical Data from the following parties:
    • analytics providers such as Google, some of whom are based outside the UK; 
    • advertising networks, some of whom are based outside the UK; and
    • search information providers, some of whom are based outside the UK.
  • Identity & Contact, Financial and Services Data from providers of technical, payment and delivery services, some of whom are based outside the UK.
  • Identity & Contact Data from data brokers or aggregators, some of whom are based outside the UK.
  • Identity & Contact Data from publicly available sources such as Companies House, Land Registry and the Electoral Register based inside the UK.
  • Identity & Contact and Services Data from solicitors, banks and other professionals or service providers or other businesses relevant to your interaction with us – for example your employer or an organization on whose premises you lost property, or their respective advisers.

  1. How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan (or may in the future plan) to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

 

 

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