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HERQ lost and found app has been compiled in accordance with the Consumer Protection Act (ZVPot-UPB2).

The HERQ apps are managed the company Rewardhero d.o.o., ., Ulica 15 Maja 10b, 6000 Koper (Provider).
Please read carefully the general terms and conditions of the online store business, because they are committed from the moment you enter our online store. It is considered that with each transaction carried out through our online store, you are acquainted with the entire contents of the General Terms and you have agreed to the General Terms and Conditions without restriction.
You can use online store services when registering as a user. When registering to the system, you get a username that is identical to your email address and password. The user name and password of the user are unequivocally determined and linked to the entered data. By registration or with a quick purchase, a visitor who is over 16 years old becomes a user and acquires the right to purchase.
The Provider reserves the right to make any changes to the General Terms and Conditions without any special notice. The changes are valid from the moment of publication and are binding on the user.
The online store is open daily, 24 hours a day. For various technical reasons, doing business through an online store or even accessing a store is sometimes impossible. Therefore, the provider reserves the right to limit or completely stop the sale of some or all the products for a fixed or indefinite period of time, or to limit or completely restrict access to the online store site for a fixed or indefinite period of time. The provider does not assume responsibility for the inaction of the store due to ignorance of use, any consequences of abuse of the online store, failure to provide services due to network failure, power failure, or other technical disturbance, which may temporarily or for a longer period of time distort the use.

1. PURCHASING PROCEDURE
To see what's available for purchase, simply browse the online product catalog by clicking on the store icon. On the right-hand side of the page above, under Sort, you have various filters available to help you get to the desired product as soon as possible.
Easy-to-find products are also provided with a keyword searcher located on the top left.
Once you find the product you want to order, click the 'add to cart' icon. The top right in the BASKET can monitors how many items you have in it. If you click on the BASKET button with your mouse, you will see a list of the items you have in your cart, the total amount and will be informed about next steps of the purchase.
BUYING PROCESS STEPS:
• 1. BASKET: You can change the number of selected products here. In this case, the system automatically updates. Here you also decide whether you want to continue shopping, empty the basket or go to the cashier. By clicking on the Cashier, you will be redirected to the second step.
• 2. REGISTRATION: If you are shopping for the first time, you need to register, otherwise, only the application is required. After you provide all the necessary information, click on the SEND button. If you are already logged in with your profile, the system will direct you directly to step 3 or to the method of payment and delivery.
• 3. MODE OF PAYMENT AND DELIVERY: Once you have registered or signed up, the system will redirect you to the Payment Method and Delivery. In this step, your details, delivery information, and delivery type will be indicated. Under your data, the Change Title icon is used, if you want to change any of your data. To do this, click the New Address icon, enter the information, and click Save Changes. Under the Delivery Type, you can choose from the following options: personal pick-up, post office of Slovenia and GLS, and under each item you have a description of the delivery and in brackets the cost of the delivery is indicated. When you select the delivery type, a new Payment Mode window opens. In this regard, depending on the type of delivery you choose, you can choose between transfer to bank account, payment at the reception and pay-by-delivery.
Click on the Resume button
• 4. SUMMARY OF THE CONTRACT: Please check again the details of the payer, delivery and quantity of the ordered goods. Under the specified final amount, you'll also find an 'Order with a payment obligation' icon. By clicking on the checkbox and, consequently, the check mark in it you confirm that you are familiar with and agree with the General Terms of Business.
• Click the Finish Order button. If the purchase has been successfully completed, the system lists that the Order was successfully submit and you receive an order confirmation on the provided e-mail address.

2. METHODS OF PAYMENT
The provider offers the following payment methods:
PRINCIPLE
• PAYMENT WITH A CREDIT CARD: you will make your payment with providing credit card information (Activa, MasterCard®, Visa, Visa Electron, American Express (via online payment), BA Maestro, Diners Club)

3. PRICES
All prices in the online store are in euros 
All orders are subject to current prices. When purchasing, we will consider the price valid at the time of the payment confirmation.
Currently quoted product prices apply, which can be changed without prior notice.
ACTIONS-DISCOUNTS

Online shop users can sometimes buy products at discounted or promotional prices. Various campaigns, promotions and other marketing techniques will ensure that products or services are labeled as such in the time the promotions are taking place. Also, each product or service for which the promotional or discount prices are valid, will have clearly defined terms of purchase.
All special / irregular campaigns or marketing campaigns will be listed in  the app store 

Current campaigns:
Discount Coupons and Promotional Codes
As a way of special promotion, users can also purchase certain products through special coupons and promotional codes with discounts, which they receive in different ways (via SMS, flyers, social networks ...). The promotional code or coupon offers different benefits when buying and is time-limited. The codes and rules of use will be clearly defined. The entry of the promotional code is enabled for each product, in the first step of the online order - Shopping cart.


ORDERING
ORDER REJECTION
A contract that is found to be unable to perform under the terms and conditions with which online store holds is rejected shall be rejected. The consumer can not demand the fulfillment of such a contract.
PROCUREMENT OF THE CONTRACT
The online store will start with the activities necessary for the execution of the accepted order, immediately after its receipt.
RENEWAL OF THE CONTRACT
Delivered electronic order the concluded purchase contract is stored at the company's registered office. The consumer can monitor all his orders on his profile.
Dismissal from the contract
In accordance with Article 43 of the Consumer Protection Act, the buyer may, in 14 days after receipt of the goods, notify the tenderer in writing, without a specific reason, orders. The notice of cancellation can be submitted by the buyer on the form or with an unambiguous statement, from which it clearly states that he rescinds the contract.
When returning, the products must be unspoiled, unused, undamaged, unchanged in quantity and in their original packaging. A refund should also be accompanied by an invoice for goods, personal data and a transaction account if the buyer wishes to receive a refund to his bank account.
The buyer must return the goods to the company within 14 days after a written message to the address: Rewardhero d.o.o., ., Ulica 15 Maja 10b, 6000 Koper, with the attribution of Online sales.
The cost of sending returned goods is on the buyer's side. The buyer returns or delivers the goods to an undertaking or a person authorized by the undertaking to receive the goods, without delay or within 14 days of the notification of the withdrawal from the contract. In accordance with Article 43d of the Consumer Protection Act, the Tenderer shall return the entire purchase price immediately or at the latest within 14 days of receipt of the notice of withdrawal.
An entity may withhold the repayment of received payments until the returned goods are returned or until the consumer provides proof that the goods have been sent back unless the entity offers the option of only returning the returned goods.
DELIVERY
Ordered goods that are in stock, from orders received on business day until 4pm, are prepared and dispatched within 2 business days so that in principle you receive the goods within 3 business days.
We ship goods through Pošta Slovenije. On Saturdays, Sundays and holidays we do not carry goods.
In the case of articles where delivery times will be longer than anticipated, the buyer will be notified of the changed delivery time.
Please note that a delivery time is also required for delivery. In Slovenia, the time of delivery for most of the consignments lasts one day, however, due to various reasons that can not be influenced (faults, accidents, errors, road conditions, etc.), this can be extended.
The contractual partner for delivery of shipments is Pošta Slovenije. The buyer covers the postage in the case of a purchase of less than 150 €. The cost of delivery at the time of purchase up to € 150 is € 6.00 and is displayed at the end of your order and is recorded on the invoice that you receive with the ordered products. When purchasing over 150 €, the shipping costs are FREE. If you decide to pay for a delivery order, the amount of shipping costs will be higher due to the ransom and commission service charged by Pošta Slovenije (see 2. PAYMENT METHOD). This additional cost is charged to you by Post of Slovenia and is not credited to your account.
We do deliver or send products outside Slovenia.
RECLAMATIONS
All products are inspected and shipped undamaged before delivery. We will carefully pack your products into the delivery box in order to get you undamaged and in the original packaging.
QUALITY RECLAMATION
In the event that the products do not correspond to the quantity in the package (the quantity delivered and the amount indicated on the delivery note do not match), the buyer must inform Rewardhero do.o.o. at latest info within 8 days after the takeover at hero@herq.me and attach filled out complaint form. In case of a justified complaint, the product is sent to the buyer immediately or within 8 days after the received notification, or the proportional purchase price is returned.

RECEVING WRONG GOODS
Check the received goods immediately. If the wrong products are in the package, the buyer must notify hero@herq.me at no later than 8 days after the receipt of the damage, and attach the completed complaint form. On the basis of the appropriate notice, the online store hero@herq.me.com replaces the product as soon as possible and within 8 days of receiving the notice, or if it is not possible for objective reasons, return the purchase price. Upon receipt of the right product, it is the duty of the buyer to deliver the wrong goods to the mailers and to provide him with a printed complaint form if he has not done so before.
RECLAMATION OF PHYSICAL PROTECTED PRODUCTS
Check the received goods immediately. If anything is damaged or spilled in the package, the buyer must inform the Post Office of Slovenia and the hero@herq.me.com store immediately or at the latest within 3 days after the receipt of the damage, to the e-mail address hero@herq.me.com and attach the filled-in complaint form. On the basis of the relevant notification rewardhero replaces the product or returns the purchase price in the shortest possible time and at the latest within 8 days. Upon receipt of a new product, it is the duty of the buyer to deliver the spilled or damaged goods to the delivery man and to participate in the record of the damage to the goods.
RECLAMATION REFERS TO REAL DISPUTES
In accordance with the Consumer Protection Act, the vendor is responsible for actual errors in its fulfillment. The error is real when:
1. the product does not have the characteristics necessary for its normal use;
2. the product does not have the characteristics necessary for the particular use for which the buyer buys it, but which the seller was familiar with or should have been familiar with;
3. The product does not have characteristics and properties that were explicitly or implicitly agreed or prescribed;
4. if the vendor has delivered a product that does not match the model or type, unless the sample or model was shown only for notification.

The consumer must notify the seller of the error by e-mail hero@herq.me or by phone and fill out the complaint form in which he gives the exact description of the error. The consumer must allow the vendor to inspect the product. If the error is not disputed, the company will satisfy the consumer's request as soon as possible, and no later than within 8 days. If there is a dispute regarding resolving of the complaint, the company delivers a written response within the same deadline.
Return the defective product along with the complaint form to the address rewardhero d.o.o., . If possible, we will replace it, otherwise you will be returned a refund. hero@herq.me.com reserves the right to refuse a complaint if we find that the inapplicability of the article is due to your improper behavior.

SAFETY
Shopping and online payment is safe.
All monetary transactions carried out in an online store are protected by the Secure Sockets Layer (SSL) protocol and secure encryption protocol.
All payments made with a credit card are processed in real time for the sake of your security and ensuring a safe feeling with immediate checking of data at banks. You can make a payment by credit card (Maestro, Activa Maestro, MasterCard, Visa, Visa Electron, Diners Club).
All the information you provide to us is encrypted using SSL data encryption technology. This advanced data encryption process ensures that personal data can not be intercepted. Personal data is transferred in a coded form from your computer to the bank's authorization server and is not stored on the provider's server. To check whether your browser is in Safe Mode during payment, locate the lock icon at the bottom corner or at the end of the address bar in your browser.
9. INTELLECTUAL PROPERTY
All rights reserved. All texts, images, graphics, sound files, animations, videos and their derivatives on this site are subject to copyright and other intellectual property rights. These items may not be copied for commercial use or distribution, nor may they be modified or redistributed on other sites. This site may also contain images for which the provider has acquired the right to use, but are protected by third-party copyright.
Under no circumstances the Service Provider is liable for any links that are not part of this Site or any other sites that are or are not affiliated with this Site. The provider refuses all responsibility for the correctness of any information available on these related sites, and any products or services available on those sites.
BENEFITS OF MEMBERSHIP IN OUR TRADE
By applying or registration in our store you receive the benefits we offer:
• When ordering, you no longer need to fill in the fields with your data, because they have already been entered,
• You can repeat the order without re-clicking on products,
• If you are subscribed to our newsletters, you will find out about the news and our promotional offers in a timely manner.
11. CHILD PROTECTION
A merchant in an online store does not accept orders from someone who knows or suspectes that he is a child, without having the express permission of his parents or guardians. A trader in an online store does not offer free access to products or services that are harmful to children.
Without the explicit permission of the parent or guardian, the trader will not accept any personal data concerning children, nor will he issue information received from children to third parties other than parents or guardians.
Any communication intended for children will be appropriate to their age and will not take advantage of children's trust, lack of experience or sense of loyalty.

EXTENSIVE SOLUTION OF CONSUMER DISPUTES
In accordance with legal norms rewardhero d.o.o., . does not recognize any performer of out-of-court settlement of consumer disputes as the competent court to deal with a consumer dispute that the consumer could launch under the Out-of-Court Consumer Dispute Resolution Act.
hero@herq.me.com, which provides online trade in the territory of the Republic of Slovenia as a provider of goods and services, publishes on its website an electronic link to the online consumer disputes (SRPS) platform. The platform is available to consumers here.
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN
The beforementioned arrangement is based on the Law on out-of-court settlement of consumer disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22 / EC.

11. ACCOUNT DELETION

We at Rewardhero d.o.o. are committed to protecting your privacy and providing you with transparency and control over your personal information. If you would like to delete your account with us, please review the following account deletion terms:

  1. User-initiated account deletion:
    You may delete your account at any time by logging into your account and navigating to the account settings page https://www.herq.me/en/account-deletion/ 

  2. Consequences of account deletion:
    a. Deleting your account will result in the permanent loss of access to your account and any associated data, including your profile information, saved preferences, and account history.
    b. Your account deletion may impact your ability to access certain features or services in our app 
    c. We are not responsible for any loss or damage resulting from the deletion of your account.

  3. Data retention policies:
    a. We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law.
    b. If you delete your account, we will delete your personal information within a reasonable period of time, subject to our legal obligations and legitimate interests.
    c. We may retain certain information for legal or compliance reasons, such as to prevent fraud or abuse or to maintain business records.

  4. Platform-initiated account deletion:
    a. We reserve the right to delete your account if you violate our terms of service or engage in prohibited activities.
    b. We may also delete your account if required by law or if necessary to protect our legal rights, property, or the safety of our users.

  5. Appeal process:
    a. If we delete your account, you may submit an appeal by contacting our customer support team at [hero@herq.me].
    b. We will review your appeal and determine whether to reinstate your account, subject to our discretion and applicable laws and regulations.

By using our platform and creating an account, you agree to these account deletion terms. If you have any questions or concerns about account deletion, please contact us at hero@herq.me.


12. COMPANY DETAILS
Rewardhero d.o.o.
Ulica 15 Maja 10b
6000 Koper
Phone: +386 41 964 668
Mail: hero@herq.me
IBAN SI56 0400 0027 7314 308 (Nova KBM)
Registration number: 8816964000
VAT ID: 81420919